Administrative Review Board
The Administrative Review Board (ARB) independently reviews complaints made by the public about the actions and decisions of States committees. For example, someone might feel that they have not received timely medical care or their child’s educational needs have not been met.
The person making the complaint must already have gone through the complaints process for the committee concerned. The Complaints Panel of the Administrative Review Board is a further stage if the person complaining is not satisfied with the committee’s response.
The Complaints and Review Panels of the Administrative Review Board are both new panels – their members were recruited in Summer 2019. Prior to a change in the law, complaints about States committees had been referred to the Chief Executive of the States of Guernsey.
This new system involving members of the public was introduced to make the complaints process more clearly independent.
There are certain complaints the ARB can’t handle, but there are many that they can. If the ARB is not appropriate, the staff team is happy to steer Islanders in the right direction.