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Administrative Review BoardTreating complaints about States services fairly

All the info

In brief…

The Administrative Review Board (ARB) reviews complaints made by the public about the actions and decisions of States committees. For example, someone might feel that they have not received timely medical care or their child’s educational needs have not been met.

The person making the complaint must already have gone through the complaints process for the committee concerned.

The ARB is made up of two panels – the Complaints Panel and the Review Panel.

Four members of the Complaints Panel decide whether a complaint meets the criteria to go forward to a Review Board for a public hearing. One member of the Review Panel sits on the Review Board as its independent member.

These ten-person Panels were newly recruited in 2019 but, in the future, the ARB will advertise to replace people as they stand down.

No specific qualifications are needed but the following experience would be beneficial:

  • complaints handling
  • other tribunals
  • legal
  • States policies and services
  • business

Each Complaints Panel member is likely to be asked to sit on three or four cases a year, on average. The time commitment per case is between twenty and forty hours. This includes all preparation and meeting time.

There’s much more…

To read about the Administrative Review Board in detail, click the ‘download info as pdf’ button below.  Or change over to a laptop or tablet.


Guernsey’s iconic women of the future?

Thank you for nominating a young woman or girl for our future iconic Guernsey women campaign to celebrate International Women’s Day!

Nominations close on Sunday 6 March at 17.00.

Please fill in the details below.


Miriam Makeba - South Africa

Nominated by: Christine James

Zenzile Miriam Makeba (1932 to 2008), nicknamed Mama Africa, was a South African singer, songwriter, actress, United Nations goodwill ambassador, and civil rights activist. Associated with musical genres including Afropop, jazz, and world music, she was an advocate against apartheid and white-minority government in South Africa. In 2020 she was named one of Time magazine’s 100 women of the century. 

South Africa is ranked 12th in the world for percentage of women in national parliament: 45.8% (source: 

Are you from South Africa? Please email if there is a social or cultural group for people from South Africa in Guernsey.

Want to learn more about public office vacancies in Guernsey? 

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The original image “The Hague Jazz 2008 – Miriam Makeba” by Haags Uitburo is licensed under CC BY-NC-SA 2.0. 


Jacinda Ardern - New Zealand

Nominated by: Martin Lock

Jacinda Ardern (born 1980) has served as prime minister of New Zealand and leader of the Labour Party since 2017. In 2019, she led the country through the aftermath of the Christchurch mosque shootings, rapidly introducing strict gun laws in response, and throughout 2020 she directed the country’s widely praised response to the COVID-19 pandemic. Ardern was the world’s second elected head of government to give birth in office when her daughter was born in 2018. ‘An inspiring Prime Minister who brought a nation together with true leadership, empathy and compassion.’

New Zealand is ranked 4th in the world for percentage of women in national parliament: 48.3% (source: 

Other iconic women: Dame Whina Cooper, nominated by Claire Fisher, and Kate Sheppard, nominated by Anna Cooper.

Are you from New Zealand? You may be interested in joining the ANZACs in Guernsey Facebook group

Want to learn more about public office vacancies in Guernsey? 

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